This DVD is a must-see if you are serious about really understanding your new patient. In 1984 we filmed our first unrehearsed new patient experience. The camera wasn't the best even by that day's standards, but the patient, Donna, would have won an Academy Award for her dialogue with the counseling psychologist as she debriefed her experience.
Donna described what it is like to go to the dentist and how we differed. Every relationship-driven, health-centered dentist and team should hear what she said. The consulting psychologist interviewing her pointed out that she expressed all the emotions that our patients typically feel but don’t express during dental visits. It will change forever how you approach the new patient.
What you get: 1 DVD (1.5 hours)
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