OASP Phase III

Years before Lucy & I attended your Applied Strategic Planning seminar you had been instrumental in helping me change my office from one in which I was a benevolent dictator to one in which everyone played a role in planning and carrying out shared visions and goals. The ASP Series gave Lucy & me the tools to complete the very important transition to retirement. It really took work to achieve our goals as we proceeded into retiring. Your whole process in the seminar truly guided us each step of the way and for this I will always been indebted to you. My office was truly grateful also. I wanted this to be a win-win-win situation for Lucy & me, for my staff (as many had been with me 25 – 30 yrs) and finally, for my patients. Your ASP Series was vital in me achieving these three goals.

Bob, you are a rare individual with a wide array of talents that will prove invaluable to any organization that is fortunate enough to choose to work with you. Although, you knew very little about the laser industry, you quickly came up to speed through your exceptional listening and synthesizing capabilities.

Your passion for the critical importance of vision and strategic planning just radiates from you and is highly contagious. You can certainly prove that by seeing the folks here at Incisive. We always feel better about who we are and what it is we're doing, especially after spending time with you. Simply put, you resonate beautifully.

I wish you continued success as you grow your true calling of Applied Strategic Planning and as you transform organizations and their people into the best they can become. To say you're a dentist who is trained in strategic planning may be the understatement of the decade! You may be a dentist who has and is helping others have an exemplary practice, but you are a born visionary! I firmly believe that any entrepreneurial organization that wants to thrive in today's turbulent times would benefit from Applied Strategic Planning under your capable leadership. Thank you, Bob!

I want to sincerely thank you for the extremely positive impact you have had on our dental society. The Dallas County Dental Society has many great leaders and ambitions; however, they cannot be brought to fruition without a plan. Your ability to facilitate our setting and accomplishing of these objectives has been masterful. Any organization without a viable, ongoing strategic plan is like a ship without a rudder. Thank you for enriching our lives both individually and as an organization.

Bob Frazer speaks the truth. Under the mentorship of Bob, our practice has transformed from a good practice to an insurance independent, relationship based practice. We see fewer patients, present ideal treatment with high case acceptance. Most patients have managed care plans and visit us out of plan to seek higher quality and customer service. Fewer patients, full fee, less stress---you do the math!

Incredible! These tools [from the Personal Applied Strategic Planning Series] are a lifelong gift. I can now map the road to my vision and I'm confident I will realize much of it well before five years. I've already experienced better balance and self-awareness. I'm more satisfied in my life and work. We got so much: team building and commitment to this plan/accountability/personal clarity ...the integrated action plans are the best part!!! I have a growing passion toward my future! Thanks so much! I can't say enough about the Applied Strategic Planning experience and how it impacted our office. Dr. Frazer and his team have a way of teaching that is very different from any of the ways we've approached vision, mission and goals in the past. This process was very powerful for me and my team, both personally and professionally. It has given us a structure that we can continue to build on as we intentionally create the practice and lives of our dreams. I highly recommend it to everyone! [Eighteen months after the end of ASP, working no more clinical hours, Dr. Watts reported production and collections rose such that the practice was up 49% in just the past 12 months! And, they have never done as many major cases.]

Dr. Bob Frazer was outstanding. I announced during his introduction that, in an effort to get more members to stay through Friday, I had saved the "keynote" for Friday. I could only hope that his presentation would provide the "Wow!" factor I needed to finish out the meeting. Everyone was tired, low on energy, and ready to go home, and then Bob started speaking. Within the first 30 minutes of his three-hour presentation, Bob had our energy levels back up, we were re-energized, and everyone was on the edge of their chair and participating. After another 15-20 minutes I left briefly to go to the restroom, where another Schulman Group member commented, "Have you noticed how the energy level in the room has spiked?" We both laughed and rushed back to the room so we wouldn't miss too much of the presentation. I can't tell you how pleased everyone was with Dr. Frazer's presentation; they were overwhelmed. Please accept my sincere gratitude for recommending Bob!

Great news!!! The Applied Strategic Plan passed unanimously and without debate!!! Your address and support played a major part of our success. The delegates were truly impressed and excited after your speech. As I ventured through the Caucuses, I could feel the energy and excitement. The Delegates got it. Change can and will take place. The most rewarding part for me was the acknowledgment by the Delegates that a certain amount of trust was needed on their part in order to take the next steps.

Since Retreat I, we have had four staff meetings and the word dentistry has yet to be mentioned! Very powerful meetings! Tears, hugs, the whole nine yards. This Wednesday, I hope to progress to writing our personal mission statements. I can tell that when dentistry is approached by the team, it will have a different angle. They have already, almost unconsciously, begun to see answers to questions through the prism of their closely held values. This path is more difficult than I had imagined. And, I'm not referring to how we practice dentistry. I feel like an ancient sailor who has sailed from port not really understanding what will happen, but sure of our direction!

Written the first year after taking the Applied Strategic Planning Series: Bob, the changes here are truly phenomenal! We are now in our beautiful new office, production and collection has risen over 50% and I swear we are not working as hard. I just stopped to listen the other day, and it is simply wonderful to hear and feel this new energy. People should be standing in line for this experience. Thank you my friend!